Tip 1: Reception automation is for almost all offices. Greetly is used in offices ranging from 10 to 1,200 employees. Clients include medical offices, government agencies and manufacturing facilities. Our product is already in use by companies across the US, Australia, India and the United Kingdom.
Tip 2: Make your virtual receptionist kiosk prominent. Architects and interior designers use a concept called “wayfinding” to guide people without unsightly signage. Place Greetly where it will attract visitors yet not interfere with employees’ path through the lobby.
Tip 3: KISS — keep it simple stupid. While Greetly offers many customization options, it is best to start simple.
Tip 4: Capture valuable visitor info. Somewhat contradictory to the last tip, if there is visitor information that will help you run a smarter office, ask for it. This could benefit your marketing organization, for example, asking visitors to join your CRM database.
Tip 5: Help visitors find the restrooms and refreshments. In any reception scenario, it usually takes a few minutes for the host to arrive in the lobby. Allow visitors to use that time wisely. Ensure it is clear where the restrooms are. And if possible, make beverages and light snacks available.
Tip 6: Send notifications that are seen by employees. Greetly’s digital visitor management solution sends instant employee notifications by your choice of voice call, text and/or email. This features means employees are notified wherever they are — on their phone.
Tip 7: Find or create an inconspicuous place for package deliveries. Package delivery companies are focused on efficiency. Greetly allows your office to be as efficient when receiving packages.
Tip 8: Get more done. Few offices today have a dedicated receptionist. Instead they rely on someone to handle multiple jobs.
Tip 9: Use your extra office space. Some of our clients have already decreased the square footage dedicated to reception. One has added a conference room and another a snack room for employees.
Tip 10: Analyze the data. A cloud-based visitor log can be invaluable in an evacuation. The data can also help managers in better times. Determining which employees receive the most clients is one use.
Originally posted at https://mygreetly.com/reception-automation-tips/
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10 tips for reception automation - Greetly digital receptionist
1. 10 Quick Tips About Reception
Automation - Greetly Digital
Receptionist
Greetly’s iPad receptionist app has grown rapidly since we launched in late 2014. Thanks to
our clients who have taught us so much over the past few months. This post shares some
tips from our clients about successfully implementing reception automation.
Who uses reception automation?
Tip 1: Reception automation is for almost all offices. When we launched Greetly we
expected it would be used by white-collar offices with between 20 and 100 employees. For
the most part, this has held true. Yet Greetly is also used by much larger offices — as big
as 1,200 employees. Clients include medical offices, government agencies and
manufacturing facilities. Most surprisingly for a startup from Denver, Colorado, our product
is already in use by companies in Australia, India and the United Kingdom.
2. Setting up your digital receptionist
Tip 2: Make your virtual receptionist kiosk prominent. Architects and interior designers use a
concept called “wayfinding” to guide people without unsightly signage. Before placing your
iPad receptionist, observe how visitors and hosts travel through your office. Place Greetly
where it will attract visitors yet not interfere with employees’ path through the lobby.
Tip 3: KISS — keep it simple stupid. While Greetly offers many customization options, it is
best to start simple. Many visitors will be using a digital receptionist for the first time. The
system is easy-to-use so stick with the basics.
Tip 4: Capture valuable visitor info. Somewhat contradictory to the last tip, if there is visitor
information that will help you run a smarter office, ask for it. This could benefit your
marketing organization, for example, asking visitors to join your CRM database. Or it could
help enhance security, like requiring a detailed reason for visiting.
Tip 5: Help visitors find the restrooms and refreshments. In any reception scenario, it
usually takes a few minutes for the host to arrive in the lobby. Allow visitors to use that time
wisely. Ensure it is clear where the restrooms are. And if possible, make beverages and
light snacks available.
Tip 6: Send notifications that are seen by employees. Greetly’s digital visitor
management solution sends instant employee notifications by your choice of voice call, text
and/or email. This features means employees are notified wherever they are — on their
phone. Take advantage of multiple notifications to help employees are greeted efficiently.
Tip 7: Find or create an inconspicuous place for package deliveries. Package delivery
companies are focused on efficiency. Greetly allows your office to be as efficient when
receiving packages. Find a spot for drivers to leave packages out of sight from other
visitors. Doing so will allow employees to pick up packages at their leisure.
3. More benefits of a digital visitor
management solution
Tip 8: Get more done. Few offices today have a dedicated receptionist. Instead they rely on
someone to handle multiple jobs. And we all know multitasking does not work. With
reception automation in place, you will have an employee who can work on valuable tasks
to make your office more productive.
Tip 9: Use your extra office space. Some of our clients have already decreased the square
footage dedicated to reception. One has added a conference room and another a snack
room for employees. Consider how additional space could boost productivity or employee
satisfaction.
Tip 10: Analyze the data. A cloud-based visitor log can be invaluable in an evacuation. The
data can also help managers in better times. Determining which employees receive the
most clients is one use. Another is negotiating discounts with the restaurants that deliver
food most often.
Conclusion
Previous articles have covered the many benefits of reception automation. The tips above
will help any office choose an effective digital receptionist for them. And to set it up to
receive the best visitor experience and productivity gains. Learn more at
https://mygreetly.com/.
Originally posted at https://mygreetly.com/reception-automation-tips/
