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          Find a Location

          Repair Ventures, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Repair Ventures, LLC

              222 S Riverside Plz Ste 950 Chicago, IL 60606-5828

              BBB Accredited Business
            • Repair Ventures, LLC

              1981 N Broadway Ste 210A Walnut Creek, CA 94596

            Business ProfileforRepair Ventures, LLC

            Auto Service Contract Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 12 Customer Reviews

            Customer Complaints

            34 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/13/2020

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Auto Insurance

            Auto Warranty Plans

            Business Details

            This is a multi-location business.

            Find a Location

            Repair Ventures, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Repair Ventures, LLC

                222 S Riverside Plz Ste 950 Chicago, IL 60606-5828

                BBB Accredited Business
              • Repair Ventures, LLC

                1981 N Broadway Ste 210A Walnut Creek, CA 94596

              BBB File Opened:
              3/2/2020
              Years in Business:
              23
              Business Started:
              9/1/2000
              Business Incorporated:
              8/18/2003
              Accredited Since:
              3/13/2020
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Tristar Indemnity, LLC
              • Olive
              Business Management
              • Mr. Chuck Aikens, Compliance Manager
              • Ms. Christina Perry, Complaint Specialist
              Contact Information

              Principal

              • Ms. Christina Perry, Complaint Specialist

              Customer Contact

              • Mr. Chuck Aikens, Compliance Manager
              • Ms. Christina Perry, Complaint Specialist
              Additional Contact Information

              Customer Complaints

              34 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/09/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I purchased a new vehicle on February 9, 2024, and immediately called to cancel Policy No. VSCSP.900017951.01.01 that covered my 2017 ***** Ridgeline VIN: *****************. However, I recently received my **** statement and noticed a charge dated 02/14/2024. When I checked my Olive account, I also found a pending charge for 03/14/2024. It appears that there is an error in my account on ********************** and I am being charged for a service that I canceled.
              Read More

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cirilo L

              1 star

              01/08/2024

              I bought the **************** coverage, policy # cxxxccccccc effective xxxcccc to ccxcccc The policy is under xxxccc and ccxcccc cc was added 01/08/24 as additional owner of the policy.My car, Infiniti, 2019, QX50, with a vcr engine.The vcr actuator broke.We dropped off the car on 12/23/23 at ******************* to diagnosed the problem.************** filed a claim in my behalf with *****.On 1/03/24, I was told that ***** claims ( Repair Ventures Lle) denied the claim.On 1/4 and 1/5, I made several calls to ***** claims to ask why our claim was denied and I was told that the part that broke is not covered.But, ************** adviser told me that it is part of the engine power train and should be covered.***** claims they only cover the parts inside the engine block and not parts outside and attached to the engine block.On 1/8/24, I talked to ***** customer service requesting for refund of the policy premiums I have paid them. They declined my request.So, I am filing a complaint against ***** . Com (Repair Ventures, Llc) for their failure to honor their policy terms and deceiving the consumers on not very clearly stating the coverage, which to me is a wrongful representation, and additionally based on the following reasons:1. As per ************** adviser, the part that failed is part of the engine.2. ***** accepted giving us coverage of my car with VCR engine.3. The policy said that on Engines: all internally lubricated parts contained within the engine block is covered.Since ***** did not provide me the coverage which I have paid, I am requesting your help to get the money I have paid them please, which is $483.00.Thank you,CRL

              Repair Ventures, LLC Response

              01/10/2024

              Hello ******, thank you for bringing your situation to our attention. Olive sells mechanical breakdown insurance to consumers for their automobiles. Olive is not the coverage administrator of the mechanical breakdown insurance and does not therefore review, ****** or deny claims, or have any role with respect to the payments of claims. Our records indicate that on March 27, 2022, you purchased a mechanical breakdown insurance policy for your vehicle (Policy). In an attempt to further assist you, we forwarded your review to the coverage administrator QBE ************************ **** (QBE), the company that has the contractual obligation to adjudicate and pay valid claims under the terms of your Policy. It is our understanding from QBE that your claim was regarding a repair to your vehicles variable compression ratio (***) actuator, a part which bolts on to the outside of the engine block. Per QBE, the *** actuator is not listed for coverage under your Policy. Furthermore, since the *** actuator bolts to the outside of the engine block, it is also not an internal lubricated part contained within the block that would be covered under your Policy. As a result, *** denied the claim.Moreover, no refund is due at this time if you elect to cancel your Policy because you have had full coverage during the time the Policy has been in effect. For any further questions or concerns regarding the claim determination, please contact QBE directly at *************. Thank you.

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